Privacy Policy

Your privacy is important to us.


About this Site


This website is operated by GlaxoSmithKline Consumer Healthcare (UK) Trading Limited (“GSK”, “we” or “us”). We are registered in England and Wales under Company number 09237643, our registered office is at 980 Great West Road, Brentford, Middlesex, TW8 9GS.


This Privacy Policy (“Policy”) explains how we use any personal information submitted to us by users of this website. Please read this Policy carefully before providing us with any personal information. We reserve the right to change this Policy and any revised Policy will be posted here. Your use of the website ( (the “Site”) and submission of personal information will constitute acceptance of the Policy in place at that time.


We ask that you do not use the Site if you do not agree with the privacy practices described in this Policy.


Personal Information We Collect and How We Use It


GSK collects personal information such as name, address, telephone number, email address and health related personal data only when it is voluntarily submitted to us on the Site, for example when you complete a questionnaire.


Personal information that we collect about you shall be used by us and our affiliates to contact you to request feedback on our services and to generally improve the Site and products. If we want to send you information about GSK products and services, we will seek your consent before contacting you by email with news or information. You may opt-out of any or all marketing communications from GSK at any time by contacting us by email at and letting us know that you do not wish to receive e-mail communications in future.


Please note that by submitting personal information to the Site, you consent to your personal information being processed for the purposes described above.


The Site and the database that will hold any information submitted by you are hosted by a third party supplier to GSK in the United States in accordance with instructions issued by GSK from the United Kingdom and this Privacy Policy. Although the legal requirements in the United States applicable to protecting personal information under European privacy laws, GSK will ensure that appropriate safeguards are in place to protect your personal information. By submitting personal information you are consenting to your personal information being processed in the United States.


Access to Your Personal Information


To keep personal information that you provide to us via the Site accurate, complete and current, please contact us by email at and we will take appropriate steps to update or correct such information in our possession. Note that you also have the right to request a copy of the personal information that we hold about you. You may do this by contacting us by email at or writing to us at:


Medical and Consumer Affairs
980 Great West Road


Other Information We Collect


GSK also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to the Site, the number of visitors to each page of our Site, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to optimize our site for our users. We may also share this information with other GSK companies and third parties. THIS DATA DOES NOT INCLUDE ANY PERSONAL INFORMATION ABOUT USERS SUCH AS NAME, ADDRESS OR E-MAIL ADDRESS.


Use of IP addresses


An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online. GSK may collect IP addresses for the purposes of systems administration and to audit the use of the Site. We do not ordinarily link a user's IP address to personal information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, in special cases, we may use IP addresses to identify users of the Site when we feel it is necessary to enforce compliance with the Site's terms of use, or to protect our service, the Site or other users.


Links to Third Party Websites


You may see links to other websites and web resources that are not part of the Site. If you click on one of these websites, you will leave Site. You agree that, as you have chosen to enter the linked website we are not responsible for the availability of such websites or resources and do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) how these websites treat your personal information, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources.
If you link to another website, you should make sure you understand how that website treats personal information by checking its privacy policy.




GlaxoSmithKline uses cookies to improve the experience for our website visitors and has published this new cookie policy. It explains what cookies are and how we use them on our site. If you don’t want to receive cookies while browsing our website, you can modify your browser settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies


Like most other companies, GlaxoSmithKline uses “cookies” to improve the experience for our website visitors.


Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. They enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.


The data generated through cookies on GlaxoSmithKline websites can be used for various purposes including the following:

  • Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and saving items to a shopping basket.
  • Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. These cookies are used to improve how a website works in future versions.
  • Functionality: These cookies allow the website to remember choices you make such as user name, language or region you are in and provide a more enhanced personal experience.
  • Targeting or Advertising: These cookies are used to deliver content more relevant to you and your interests.


We don’t permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet.


GlaxoSmithKline is required by law to obtain your consent for all types of cookies that we place other than those that are “Strictly Necessary”. You can learn more about how to manage your cookies by visiting the Help function of your browser, or you can visit which provides detailed information on managing cookies on popular browsers. Please be aware that parts of the site may not function correctly if you disable cookies.





GSK has security measures in place to protect against the loss, misuse and alteration of your user data under our control.


You should understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk.


Except as outlined below, only authorised employees have access to the information you provide us. Further, we impose strict rules on GSK employees who have access either to the databases that store user information or to the servers that host our services. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.


Sharing Personal Information with Third Parties


Your personal information will not be shared with any non-GSK companies, except for select third parties specifically engaged by GSK to provide support services to GSK in connection with the Site. Such parties will have access to your information, including personal information, as necessary to enable them to provide those services. Please rest assured that companies engaged by GSK for this purpose will be required to abide by this Policy and agree to use any such personal information solely for purposes of providing the specified services to GSK. Except as stated above, GSK will not sell or rent any personal information relating to you to any third party for any purpose. GSK may need to disclose personal information relating to you in the following special circumstances:


  1. when we have reason to believe that disclosing this information is necessary to identify, investigate, contact or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of GSK and in connection with our terms of service and other agreements; and/ or
  2. in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as is otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.


Binding nature


By submitting personal and/or health related data you agree to be bound by this Policy and agree that GSK may, in its sole discretion, disclose information about you in the circumstances and to the extent set out in this Policy.


Contacting Us


Please contact us if you have any questions about this Privacy Policy. You can email us at, phone on 0800 783 8881 or write to us:


Consumer Affairs
GlaxoSmithKline Consumer Healthcare
980 Great West Road


Registered in England and Wales No. 04310159

Last Updated: April 2013.